Return & Refund Policy
We hope you love our pretzels as much as we do. If there is anything wrong with your shipment, please fill out the form below and our customer service department will be in touch within the next business day.
Please note the following;
- Orders are shopped on Mondays and Tuesdays ONLY to ensure that items arrive at their destination prior to the weekend.
- Once orders are shipped, customers will receive an email with detailed tracking data.
- Remember, soft pretzels are shipped fresh and are PERISHABLE. Please open Immediately upon receipt and consume promptly or freeze product for later enjoyment.
Under the following circumstances, refund is possible. The due amount will be charged back to the originating account.
- We offer a full refund, if an instance were to arise in which an order is not fulfilled, although this is very rare.
- We are not able to deliver your orders due to a product being out of stock.
- Any other concern is handled on a case by case basis by our customer service department.